FAQ

Do you accept walk-ins?

Absolutely! We will be more than happy to accomodate walk-ins. But we do suggest that you book ahead of time so that you can avoid any possible wait times.


What forms of payment do you accept?

We accept cash and all major credit cards - Visa, Mastercard, Discover, and American Express.


How do I book online?

We've made booking online simple and easy for you. Just select the service, date, time, and artist - if you have a fave, and simply follow the instructions on the screen. Note, if you do not have an artist preference, one will be automatically selected for you.

*For groups of 2 or more wanting to be booked together, please call the social house at 214.433.7359


what is your Cancellation policy?

Individual Cancellations:

We understand that things may come up. So if you need to cancel, we ask that you contact us 24 hours BEFORE your appointment. To cancel your appointment, you may sign into your account with us or call us at (214) 433-7359. If you don't cancel within that time frame, you will be charged 50 percent of your appointment. If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service, plus 20 percent gratuity. Please note that cancellations can only be made through online booking or through calling the salon. We DO NOT accept cancellations by email or direct messaging from Instagram, Facebook, Yelp, or Google.

Group Cancellations:

For parties of two or more, simply let us know at least 48 hours ahead of time if you need to cancel or change your plans. Groups who cancel without notice or fail to show will be charged the full price of services originally scheduled, plus 20 percent gratuity.

What if I'm late?

As we are located in Uptown Dallas, please allow yourself some time for parking and arrive at least five minutes early to check in and browse our extensive color selection. We encourage you to browse our menu of services prior to your appointment.

If you think you may be late for your appointment, please call and let us know. We will call late clients 5 minutes into their scheduled start time, but if we are unable to contact you, your appointment time will be reopened and/or given away. If you show up late for your appointment, your services may be altered to fit the remaining time or cancelled if the remaining time is not sufficient for any services. If this happens you will still be responsible for the full amount of the services booked, plus 20 percent gratuity.

What kind of manicures and pedicure
does Verbena offer?

We specialize in natural healthy manicures and pedicures. We believe in pushing cuticles and not cutting them. Because your cuticles are a part of your skin, cutting them or tearing them could lead to pesky skin irritation or harmful skin infections. Not only that, but cutting one’s cuticles will stifle nail growth and often lead to aesthetic issues such as bumps, ridges, and bruises. We offer our services in polish lacquer, gel, and dip powders using only 5-free, 7-free, and 10-free nail products. Unfortunately, we do not offer acrylics.

Can I host an event at
Verbena Parlor + Social House?

Absolutely! Check out our Event page and please call or email us at events@verbenaparlor.com



Where can I park?  

We do not have a private parking lot, but there is free parking along the surrounding streets and a parking garage behind our parlor which is Pay-to-Park.

Do you remove existing gel or dip powder?

If you have an existing gel or dip powder mani or pedi, please be sure to book your service with a gel removal, it’s complimentary. Indicating removal at the time of booking ensures we have enough time to properly take off your gel or dip nails, so your nails stay healthy and strong.

Do you remove acrylic nails?

Unfortunately we aren't able to work with acrylics. Please have them removed before your visit.

What makes your parlor eco-friendly?

We work hard to set guidelines and implement policies that reduce and minimize harm to the environment.

For example, we use pedicure bowls instead of the traditional old fashion jet pedicure chairs. Our pedicure bowls are BPA, toxin free and recyclable. Our strategy saves up to 10 gallons of water per use, is eco-friendly and more hygienic. Jet pedicure chairs breed bacteria in their pipes and are very difficult to completely sanitize. Some salons uses plastic liners, which doesn’t really address the source of bacteria issues, because the water is still has to go through contaminated pipes. Besides, that’s just more plastic and elastic in our land-fields.

In our cafe, our disposable paper cups, plastic lids and straws are biodegradable and we encourage our customers to bring their own to-go cup by offering them a 10 percent discount on their beverages purchases.

Can I bring my dog with me?

We love our clients and their pups, but unfortunately the health department limits us from accommodating them in our parlor. We appreciate your understanding.