Policies
CANCELLATION AND DOWNGRADE POLICY
INDIVIDUAL CANCELLATIONS:
Rain, snow or shine, VERBENA parlor adheres to a strict 12-hour cancellation and downgrade policy for all service appointments. This policy allows us to accommodate the high demand for appointments and guarantees a full days wage for our licensed nail artists and professional staff. This policy applies across the board whether booked in person, on the phone, via email or online. If for any reason you miss an appointment, are more than 10 minutes late, or downgrade your service, you will still be responsible for the full-service fee of your originally scheduled appointment. No refunds will be given to cancelled or rescheduled bookings with less than 12 hours notice. Same-day cancellations, service downgrades, and no-shows will be charged the full-service fee of your original scheduled appointment. Please note that cancellations can only be made through online booking or through calling the salon. We DO NOT accept cancellations by email or direct messaging from Instagram, Facebook, Yelp, or Google.
50% SAME-DAY RESCHEDULING FEE:
For same-day rescheduling, we charge 50% of the original service booked regardless if you are rescheduling with the same nail artist or not. In addition, you will still be responsible for the full-service fee of your rescheduled appointment.
Same-day appointments are FINAL.
Group Cancellations:
For parties of two or more, simply let us know at least 48 hours ahead of time if you need to cancel or change your plans. Groups who cancel without notice or fail to show will be charged the full price of services originally scheduled, plus 20 percent gratuity.
LATE ARRIVALS
As we are located in Uptown Dallas, please allow yourself some time for parking and arrive at least five minutes early to check in and browse our extensive color selection. We encourage you to browse our menu of services prior to your appointment.
If you think you may be late for your appointment, please call and let us know. We will call late clients 5 minutes into their scheduled start time, but if we are unable to contact you, your appointment time will be reopened and/or given away. If you show up late for your appointment, your services may be altered to fit the remaining time or cancelled if the remaining time is not sufficient for any services. If this happens you will still be responsible for the full amount of the services booked, plus 20 percent gratuity.
NO SHOWS
If you do not show up for your scheduled appointment without contacting the salon to cancel, you will be subject to paying the FULL AMOUNT of the services reserved plus 20% gratuity.
SERVICES
We have a no refund policy on services completed at Verbena Parlor + Social House. We offer complimentary fixes within 7 days of the service completion pending management approval.